BACKGROUND
For the purpose of this example we will call the app "Grounded". The grounded app was designed to objectively measure a client's well-being as well as offer tools and coping strategies between therapy sessions to improve their mental health.
The Client
The Problem:
The initial mental health check-in consisted of a carousel of questions and answers. We wanted to design a better user experience that allowed users to answer more questions, without feeling too taxing.
Proposed Solution (image below):
Our first proposed solution was to replace the carousel with a single screen for a better user experience. Then we decided to replace the questionnaire format with visual storybook sliders.
The Therapist
The Problem:
The therapist needs a client's mental health check-in to be as objective as possible. Studies show that users will likely show bias towards characters based on a multitude of factors including how much they identify with them. This may skew their responses, and rather than getting a measurement of a client's well-being they could be selecting which image they liked the most.
The Solution (image below):
We decided to hit the drawing board again, this time we decided to remove pictures altogether and replace them with dials. With one simple turn a user can answer a question, this minimized the number of clicks and the time it takes users to read through answers. This solution works for both the client and the therapist.
